South Coast Winery - Employment Opportunities in Temecula

Employment

At South Coast Winery Resort & Spa, you'll find great opportunities with competitive salaries and benefits. Currently, we have the following openings at our luxury resort in the Temecula Valley wine country:


RESORT
 

PT Tour Guide
Job Purpose:  To educate individuals on the wine making process while still promoting the sale of products/services on property.

Duties:
The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
-    Performs other duties as assigned by manager
-    Performs all necessary tasks assigned in SCW Secret Shopper report to ensure a score of 80% or above
-    Follow all South Coast Winery Resort and Spa employee handbook policies
-    Setting tables for up to 20 guest that is up to SCW standards
-    Educating our guest in the art of wine making
-    Describing the pairing qualities of specific food’s with wine
-    Helping guest determine which Wine Club and/or wines would be good for them

Skills/Qualifications:
-    Prior experience in hospitality industry or equivalent preferred
-    Great timeliness and attendance
-    Commitment to excellence and high standards
-    Excellent oral communication skills
-    Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm
-    Acute attention to detail
-    Strong organizational, problem solving and analytical skills
-    Ability to manage priorities and workflow
-    Works well with minimal supervision
-    Excellent customer service skills
-    Ability to effectively communicate with people at all levels and from various backgrounds
-    Available to work on weekend and holidays
-    Bilingual a plus
-    Must possess the ability to guide large groups while maintaining their attention in a professional manner

Physical/Mental Requirements:
-    Stand for long periods of time
-    Wine Knowledge

Submit resume to ecohan@WineResort.com

TRAINING COORDINATOR -General Purpose


Prepare, facilitate, monitor, evaluate and document training activities at the resort. 
Main Job Tasks and Responsibilities:
-assess training needs for new and existing employees
-identify internal and external training programs to address competency gaps
-partner with internal stakeholders regarding employee training needs
-organize, develop or source training programs to meet specific training needs
-liaise with subject matter experts regarding instructional design
-develop training aids such as manuals and handbooks
-inform employees about training options
-map out training plans for individual employees
-present training programs using recognized training techniques and tools
-facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching
-design and apply assessment tools to measure training effectiveness 
-track and report on training outcomes
-provide feedback to program participants and management
-evaluate and make recommendations on training material and methodology
-maintain employee training records
-handle logistics for training activities including venues and equipment
-establish and maintain relationships with external training suppliers
-coordinate off-site training activities for employees
-manage training budget
-manage and maintain in-house training facilities and equipment
-keep current on training design and methodology
Education and Experience
-one year’s experience as a hospitality trainer
-experience with instruction or training
-knowledge of adult instructional and learning theory and principles
-knowledge of instructional design
-knowledge of training methodologies
-knowledge of learning management systems
-knowledge of competency assessment
-certification such as ASTD (American Society for Training and Development) a recommendation

 



Key Competencies:
-planning and organizing
-communication skills
-data gathering and analysis
-problem analysis and problem solving
-judgment
-presentation skills
-facilitation skills
-coaching skills
-adaptable
-team player 
Submit resume to fnovinger@wineresort.com   

Organic Vegetable Maintenance Gardener



Job Description: Maintain health, beauty and productivity of Carter Estate winery Resort vegetable gardens
-Work outdoors, with your hands in soil!
-Communicate with Vineyard Rose Management regularly
-Gardener’s duties depend on the season, as his/ her tasks would change accordingly
-He/She has to make sure that the soil is working with is of the right quality and in good condition
-Able to select the right seeds for the variety of vegetable to be grown which are ideal for the conditions and resort food strategies
-20 hours/weekly with potential to GROW
-Flexible hours
-Must know which fertilizer and ingredients to use in order the keep the plants healthy and provide nourishment
Job Requirements: Experience growing organic vegetables (farm or garden). Preference to experience in Southern California, and growing professionally (rather than hobby gardener)
-Comfort with integrated pest management
-Confident in soil building methods
-Excellent and prompt communication skills via phone & email
-Physically comfortable lifting, carrying, digging, planting




Submit resume to fnovinger@wineresort.com  

 

Front Desk Supervisor- Full Time
Job Requirements
-1-2 years of front office supervisory experience [required]
-2 years front office agent experience
-A service excellence and relationship management role model with strong leadership
including dealing with all guest service situations while continually ensuring guest
satisfaction about resort standards.
-Proven effective supervisory skills including cultivating a positive, high performance team.
able to motivate, mentor and performance manage including corrective action to ensure
continually high standards.
-Able to work under pressure and stressful situations while handling multiple tasks.
-Neat, professional and well groomed at all times.
-Work flexible shifts - days, evenings, weekend and holidays.
-Be able to stand for prolonged periods of time.
-Self motivated and have initiative - work with little supervision.
-Attentive to details and have excellent organizational skills.
-Excellent interpersonal skills with a positive attitude and be guest focused.
-Excellent command of the English language is essential, both written and verbal.

Skills/Qualifications:
-Ability to type 35+ wpm.  Must have required licenses,
certifications and technical training as designated by local
municipalities or state regulators.  

-Great timeliness and attendance.
-Commitment to excellence and high standards.
-Excellent written and oral communication skills.
-Demonstrate effective interpersonal skills, sound judgment, and decision making.
-Versatility, flexibility and willingness to work while constantly changing priorities.
-Acute attention to detail.
-Strong organizational, problem solving, follow up, and analytical skills.
-Ability to manage priorities and workflow.
-Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.
-Ability to effectively communicate with clear speech and
professionalism with people at all levels and from various backgrounds.

-Able to work the hours required, open flexibility. 
-Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.
Physical/Mental Requirements:
-Sitting for long periods of time in a confined area.  
-Limited walking and standing.
-Understand and respond to diverse populations.

Please send completed application or resume  to pattyramirez@wineresort.com


 

Reservations Agent

Job Description:Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, assuring guest understands all hotel policies particularly with regard to reservation cancellation and check-in/out time.

-Attends to PBX calls while forwarding to appropriate extensions and/or if internal hotel guest, records issues and handles or communicates appropriately.
-Answers guests questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety.
-Knowledgeable about every detail of the resort to include but not limited to villas, hotel suites, restaurant, spa, wines, tours, promotions, packages, and local area information. 
-Handles reservation bookings, cancellations, and modifications completely, accurately, and with enthusiasm.
-Anticipates guest's needs and expectations whenever possible and makes appropriate preparations to meet and exceed those needs and expectations.
-Asks to retrieve contact information for guests who are not able to connect with a particular department and then forwards that information.
-Documents and qualifies call types and losses with provided PMS Hotel System tools.
-Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed. 
-Communicates to immediate supervisor promptly any problems or unusual matters of significance.
-Maintains a clean and organized desk area.
-Attends all mandatory meetings.
-Maintains professional and friendly demeanor with guests and employees at all times.
-Completes all necessary paperwork; maintains files and records.
-Performs clerical duties as required including but not limited to filing, photocopying, faxing, reviewing invoices, and mailing. 
-Complete daily shift checklist to insure operational consistency.
-Performs other duties as assigned by manager.
Skills/Qualifications:
-High school diploma or general education degree (GED); at least (1) year related experience and/or training. 
-Ability to type 35+ wpm.  Must have required licenses, certifications and technical training as designated by local municipalities or state regulators.  
-Great timeliness and attendance.
-Commitment to excellence and high standards.
-Excellent written and oral communication skills.
-Demonstrate effective interpersonal skills, sound judgment, and decision making.
-Versatility, flexibility and willingness to work while constantly changing priorities.
-Acute attention to detail.
-Strong organizational, problem solving, follow up, and analytical skills.
-Ability to manage priorities and workflow.
-Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.

-Ability to effectively communicate with clear speech and professionalism with people at all levels and from various backgrounds.
-Able to work the hours required, open flexibility work any shift assigned, accept assigned regular and/or split days off, work weekend, holidays and coordinate vacations in accordance with company requirements and schedules. 
-Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.
Physical/Mental Requirements:
-Sitting for long periods of time in a confined area.  
-Limited walking and standing.
-Understand and respond to diverse populations.
Hours/Wage:Full Time (32hrs – 40hrs per week)
-Part Time (16hrs – 24hrs per week).
-Starting at $10.00 - hourly
Submit resume to Hbrinegar@wineresort.com

 

Bell Person-Part Time

-6 months previous hospitality experience 
- 1 year customer service experience
- Extensive standing, walking, reaching, stooping, bending and kneeling. 
- Must maintain a professional appearance and a cordial attitude towards all guests and staff. 
- Able to handle the stress of high customer demand in a hospitality environment. 
- Must be people oriented and able to work independently or with others as needed. 
- Must be able to easily and frequently change from one activity to another. 
- Must be able to attend to the needs and requests of people immediately. 
- Must have flexible schedule (weekend and holiday availability)

Please send completed application or resume  to pattyramirez@wineresort.com

 

 Night Audit Relief/Guest Service Agent- Part Time 


-6 months to 1 year hotel front desk experience (required) 
-Ability to work third shift 
-Required to stand for at least 8 hours 
-Great customer service and problem solving skills 
-Ability to multitask  
-Proactive and  productive work ethic with minimal supervision 
-Excellent timeliness and reliability 
-Flexible and open schedule (weekends and holidays required) 
-Able to balance and audit hotel revenue reports 
-Outstanding past employment referrals and references 

Please send completed application or resume  to pattyramirez@wineresort.com


Room Attendant


A room attendant is responsible for the cleanliness and overall appearance of guest rooms
Vacuuming and sweeping carpets and floors.
- Mopping floors as needed.
- Dusting, brushing, polishing and vacuuming furniture.
- Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).
- Changing linen and making beds.
- Cleaning showers, tubs, sinks and bathroom items.
- Removing used guest amenities and trash.
- Replenishing guest amenities and supplies.
- Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.
- Checking for damaged linens.
- Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor.
- Maintaining storage rooms and stocking carts.
- Emptying linen from housekeeping cart into laundry cart.
- Recording room status on work assignment sheets.
- Providing information to guests about hotel services, facilities and other amenities.
- Providing information to guests about local attractions/services.
- Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill.
- Listening and responding to guests’ requests or complaints.
Weekends and Holidays are required.

Houseman
Maintaining room attendant with items needed for each room;sheets,terry,water,wine,and other items
- Removes trash and dirty linen from all rooms in a timely manner
- Removing trash and dirty linens from room attendant carts.
- Sweeping walkways of debris and vacuums hallways
- Reporting maintenance problems or completing work repair orders.
- Deliver special request items such as cribs to guest rooms.
- Picking up trash from parking lot and garden areas.
Additional Responsibilities:
-Any other duties assigned by Supervisor
- Weekends and Holidays required
Please send completed application or resume  to jcort@wineresort.com

Maintenance Supervisor 

REPORTS TO: Maintenance Manager

PAY RATE: DOE  
Job Description: Under the direction of the Maintenance Manager or other appropriate administrative staff, the maintenance supervisor is responsible for coordinating and supervising maintenance technicians in the upkeep of buildings and equipment. Responsibilities include but are not limited to maintaining electrical, plumbing, mechanical, swimming pool, water heaters, and related systems. Perform the work of employees and other duties as required.
DUTIES AND RESPONSIBILITIES: 
- Schedule and direct a crew of maintenance technicians involved in craft specialties.
- Provide training, work direction and guidance while performing work in one or more of the skilled trades.
- Assist Maintenance Manager in scheduling work and determining needs for equipment and supplies. 
- Maintain preventative maintenance schedule program for equipment and buildings.
- Maintain inventory control program for all areas of the department.
- Perform other duties consistent with the position assigned as may be requested by the Maintenance Manager.
KNOWLEDGE AND ABILITIES:
- High school/trade school diploma required.  
- Previous supervisory experience preferred.
- Certified Pool Operator (CPO) certification.
HVAC Certified.
- Knowledge in maintenance supplies, equipment, materials, and methods used in maintenance trade.
- Ability to make major repairs to buildings and equipment.
- Ability to understand verbal and written instructions.
- Ability to perform various clean-up and maintenance tasks as required.
- Thorough knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance in using equipment to complete assigned tasks.
Please send a completed application or resume to jlimon@wineresort.com

Restaurant 

 Line Cook 

-Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to

-Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines

-Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions

-Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince

-cooking experience required with at least 2 years in a high volume kitchen.

-Food preparation experience


Work environment: 

-Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely.

-May be exposed to various allergens and work environments, including temperature changes

-Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment

Please email applications to mterry@wineresort.com 

 

Tasting Room

FT/PT Cashier

Job Description: 

Provides prompt, courteous and efficient handling of all guests who are interested in purchasing wine and merchandise at South Coast Winery.   

Duties:

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. 

-Performs other duties as assigned by manager.

-Performs all necessary tasks assigned in SCW Secret Shopper report to ensure a score of 80% or above.   

-Follow all South Coast Winery Resort and Spa employee handbook policies.

-Able to greet all guests and make them feel welcome while also maintaining a professional environment.

-Able to cashier, and effectively be able to ring up merchandise and wines for guests.

-Being educated about the wines and the Wine Club well enough to be able to sell them both efficiently.

-Possessing the ability to keep register area clear of all debris, as well as stocking of wines and materials needed for daily operations.

Skills/Qualifications:

-Prior experience in hospitality industry or equivalent preferred.

-Prior experience with handling money and POS systems. 

-Great timeliness and attendance.

-Commitment to excellence and high standards.

-Excellent oral communication skills.

-Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm.

-Acute attention to detail.

-Strong organizational, problem solving and analytical skills.

-Ability to manage priorities and workflow.

-Works well with minimal supervision. 

-Excellent customer service skills.

-Ability to effectively communicate with people at all levels and from various backgrounds.

-Available to work on weekend and holidays.

-Bilingual a plus 

Physical/Mental Requirements:

-Stand for long periods of time.

-Wine Knowledge.

-Handling of money.

-Use of POS system.

Send your Resume/Application to mbowman@wineresort.com

 

SPA

 

On Call Massage Therapist 


Due to expansion of the GrapeSeed Spa to 20 treatment rooms, the team is looking for massage therapists who possess the following skill set and customer service skills
-3 or more years of massage experience
-Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
-Effectively inform and educate our guests about specific wellness concerns
-Must hold valid and maintain a current State license
-Willingness to learn body treatments and specific skills
-Excellent customer service skills
-Ideally to have worked in a resort spa setting
-Team player and to contribute toward a quality work environment
-Demonstrates a high level of professionalism in dealing with confidential and sensitive issues

For Spa Jobs please email:
nweigand@wineresort.com


Interested? You can apply with your resume, a completed application download the pdf.

There are two options for getting your resume or application to us:
By email: Kim Polk 

Or by mail to:
South Coast Winery Resort and Spa.-Employment

3719 South Plaza Drive
Santa Ana, CA 92704

All applicants must pass a drug test and background check.

South Coast Winery Resort & Spa is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.