South Coast Winery - Employment Opportunities in Temecula

Employment


At South Coast Winery Resort & Spa, you'll find great opportunities with competitive salaries and benefits. Currently, we have the following openings at our luxury resort in the Temecula Valley wine country:

RESORT 

Reservations Agent

Job Description:

-Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, assuring guest understands all hotel policies particularly with regard to reservation cancellation and check-in/out time.

-Attends to PBX calls while forwarding to appropriate extensions and/or if internal hotel guest, records issues and handles or communicates appropriately.

-Answers guests questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety.

-Knowledgeable about every detail of the resort to include but not limited to villas, hotel suites, restaurant, spa, wines, tours, promotions, packages, and local area information. 

-Handles reservation bookings, cancellations, and modifications completely, accurately, and with enthusiasm.

-Anticipates guest's needs and expectations whenever possible and makes appropriate preparations to meet and exceed those needs and expectations.

-Asks to retrieve contact information for guests who are not able to connect with a particular department and then forwards that information.

-Documents and qualifies call types and losses with provided PMS Hotel System tools.

-Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed. 

-Communicates to immediate supervisor promptly any problems or unusual matters of significance.

-Maintains a clean and organized desk area.

-Attends all mandatory meetings.

-Maintains professional and friendly demeanor with guests and employees at all times.

-Completes all necessary paperwork; maintains files and records.

-Performs clerical duties as required including but not limited to filing, photocopying, faxing, reviewing invoices, and mailing. 

-Complete daily shift checklist to insure operational consistency.

-Performs other duties as assigned by manager.

Skills/Qualifications:

-High school diploma or general education degree (GED); at least (1) year related experience and/or training. 

-Ability to type 35+ wpm.  Must have required licenses, certifications and technical training as designated by local municipalities or state regulators.  

-Great timeliness and attendance.

-Commitment to excellence and high standards.

-Excellent written and oral communication skills.

-Demonstrate effective interpersonal skills, sound judgment, and decision making.

-Versatility, flexibility and willingness to work while constantly changing priorities.

-Acute attention to detail.

-Strong organizational, problem solving, follow up, and analytical skills.

-Ability to manage priorities and workflow.

-Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.

-Ability to effectively communicate with clear speech and professionalism with people at all levels and from various backgrounds.

-Able to work the hours required, open flexibility work any shift assigned, accept assigned regular and/or split days off, work weekend, holidays and coordinate vacations in accordance with company requirements and schedules. 

-Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.


Physical/Mental Requirements:

-Sitting for long periods of time in a confined area.  

-Limited walking and standing.

-Understand and respond to diverse populations.

Hours/Wage:

-Full Time (32hrs – 40hrs per week)

-Part Time (16hrs – 24hrs per week).

-Starting at $10.00 - hourly

Submit resume to Hbrinegar@wineresort.com

 

Maintenance Technician II


REPORTS TO: Maintenance Manager or Maintenance Supervisor
GENERAL FUNCTION: Under minimal supervision of the Maintenance Manager, Supervisor, or appropriate administrative staff, the maintenance engineer II will be responsible for performing skilled maintenance and repair to buildings and equipment; assist other maintenance technicians as needed; work independently in trades such as maintaining swimming pool and spa, carpentry, plumbing, electrical, painting, carpet repair, or related tasks as required.

DUTIES AND RESPONSIBILITIES: 

-Must have the knowledge needed to perform routine maintenance and repairs to pool and spa equipment. 
-Performs a variety of skilled building maintenance including repairs to doors, windows, roofs and other building parts; constructs or assembles furniture and other wood and metal structures; installs and maintains hotel door locks or related tasks as required.
-Operates a variety of equipment and machines including saws, drills, and various hand and power tools to perform repair and maintenance work; maintains tools and equipment in a safe, clean and proper working condition. 
-Maintains various records related to work orders, preventative maintenance, and repairs.
-Perform electrical, plumbing, HVAC, and construction related tasks on various buildings and equipment.
-Perform periodic preventative maintenance checks on facility equipment, to include HVAC equipment, and perform scheduled preventative maintenance.
-Respond to security/fire alarms and emergency situation.
-Perform other duties consistent with the position assigned as may be requested by the Maintenance Manager or Supervisor.

KNOWLEDGE AND ABILITIES:

-Must have (CPO) Certified Pool Operator Certification
-Knowledge of septic systems.
-Knowledge in maintenance supplies, equipment, and materials.
-Ability to make major repairs to buildings and equipment.
-Ability to understand verbal and written instructions.
-Ability to perform various clean-up and maintenance tasks as required.
-Thorough knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance in using equipment to complete assigned tasks.
Please send completed application or resume  to jlimon@wineresort.com
Front Desk Team Lead
-1-2 years of Front Desk Hotel Experience (required)
-6 months team lead or supervisory experience 
-Flexible and open schedule (weekends and holiday availability is required)
-Must have excellent customer service skills
-Proactive and productive work ethic
-Excellent problem solving skills to ensure customer satisfaction
-Works well under pressure 
-Exceptional timeliness and attendance record
-Team leader- able to work with diverse personalities
-Outstanding past employment referrals and references
Please send completed application or resume  to pattyramirez@wineresort.com

 FRONT DESK HOTEL AGENT – PART TIME

-1 year experience in customer service required

-6 months experience in hotel/resort environment preferred

-Must have excellent guest service skills

-Very timely and with good attendance record

-A team player – able to work closely with diverse personalities

-Proactive and productive

-Must be computer savvy and work within multiple software programs 

-Able to multi-task and stay calm under pressure 

-Excellent past employment referrals and references

Please send completed application or resume  to pattyramirez@wineresort.com

 

 Night Audit Relief/Guest Service Agent- Part Time 
-6 months to 1 year hotel front desk experience (required) 
-Ability to work third shift 
-Required to stand for at least 8 hours 
-Great customer service and problem solving skills 
-Ability to multitask  
-Proactive and  productive work ethic with minimal supervision 
-Excellent timeliness and reliability 
-Flexible and open schedule (weekends and holidays required) 
-Able to balance and audit hotel revenue reports 
-Outstanding past employment referrals and references 

Please send completed application or resume  to pattyramirez@wineresort.com

 

Room Attendant


A room attendant is responsible for the cleanliness and overall appearance of guest rooms
Vacuuming and sweeping carpets and floors.
- Mopping floors as needed.
- Dusting, brushing, polishing and vacuuming furniture.
- Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).
- Changing linen and making beds.
- Cleaning showers, tubs, sinks and bathroom items.
- Removing used guest amenities and trash.
- Replenishing guest amenities and supplies.
- Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.
- Checking for damaged linens.
- Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor.
- Maintaining storage rooms and stocking carts.
- Emptying linen from housekeeping cart into laundry cart.
- Recording room status on work assignment sheets.
- Providing information to guests about hotel services, facilities and other amenities.
- Providing information to guests about local attractions/services.
- Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill.
- Listening and responding to guests’ requests or complaints.
Weekends and Holidays are required.

Houseman
Maintaining room attendant with items needed for each room-    sheets,terry,water,wine,and other items
- Removes trash and dirty linen from all rooms in a timely manner
- Removing trash and dirty linens from room attendant carts.
- Sweeping walkways of debris and vacuums hallways
- Reporting maintenance problems or completing work repair orders.
- Deliver special request items such as cribs to guest rooms.
- Picking up trash from parking lot and garden areas.
Additional Responsibilities:
-Any other duties assigned by Supervisor
- Weekends and Holidays required
Please send completed application or resume  to jcort@wineresort.com

 

Restaurant 

 Line Cook 

-Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to

-Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines

-Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions

-Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince

-cooking experience required with at least 2 years in a high volume kitchen.

-Food preparation experience


Work environment: 

-Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely.

-May be exposed to various allergens and work environments, including temperature changes

-Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment

Please email applications to mterry@wineresort.com 

 

 

SPA

 Part-time and On Call Massage Therapist 
Due to expansion of the GrapeSeed Spa to 20 treatment rooms, the team is looking for massage therapists who possess the following skill set and customer service skills
-3 or more years of massage experience
-Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
-Effectively inform and educate our guests about specific wellness concerns
-Must hold valid and maintain a current State license
-Willingness to learn body treatments and specific skills
-Excellent customer service skills
-Ideally to have worked in a resort spa setting
-Team player and to contribute toward a quality work environment
-Demonstrates a high level of professionalism in dealing with confidential and sensitive issues

For Spa Jobs please email: KSantarsieri@wineresort.com


Interested? You can apply with your resume, a completed application download the pdf.

There are two options for getting your resume or application to us:
By email: Kim Polk 

Or by mail to:
South Coast Winery Resort and Spa.-Employment

3719 South Plaza Drive
Santa Ana, CA 92704

All applicants must pass a drug test and background check.

South Coast Winery Resort & Spa is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.