At South Coast Winery Resort & Spa, you'll find great opportunities with competitive salaries and benefits. Currently, we have the following openings at our luxury resort in the Temecula Valley wine country:
Job Title: Part-Time Wine Club Concierge
Job Description Summary: Provides concierge services to guests in a friendly, efficient and professional manner with exceptional attention to detail.
Job Purpose: To create 100% guest satisfaction by providing efficient and effective Wine Club concierge service with exceptional attention to detail.
-Greets Wine Club members and assists with fulfilling selection pick-ups, assuring all information on their account is accurate, reinstates, promoting additional wine club benefits etc.
-Responds to Wine Club member questions either in person, over the phone or by email in a courteous and professional manner, provides information including but not limited to billing facts, terms and conditions, shipping assistance, wine facts, future selections, release dates, member only & resort wide events, resort specials, directions, members only discounts.
-Sells Wine Club memberships informing new member of most crucial terms and conditions before member sign off.
-Sells cases of wine to all guests.
-Fulfills Wine Club members’ needs, ensuring their experience in the club is as pleasurable as possible.
-Fulfills will call pick-ups for Online Store orders.
-Enters new member applications in member data base system with acute attention to detail.
-Resolves Wine Club member issues/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
-Processes selections for Wine Club members following established procedures including but not limited to obtaining all accurate member information, assuring member understands shipping/will call policies, creating order, creating shipping label, fulfilling shipment.
-Maintains professional and friendly demeanor with all South Coast Winery Resort and Spa Wine Club members, guests and employees at all times.
-Maintains Concierge area in a clean and orderly fashion.
-Possesses and maintains thorough knowledge of Wine Club privileges, Winery/Resort and area attractions.
-Completes all necessary entries and updates; maintains member files and records.
-Performs clerical duties as required including but not limited to typing letters, mailing, filing, photocopying.
-Complete daily task sheet checklist to insure operational consistency.
-May complete daily wine club order shipping, including sorting through wine, packaging wines and preparing for delivery. In addition, responsible for pulling wines cases, delivering to concierge desk and setting up selections for member pickup. Must be able to lift more than 40 pounds.
-Performs other duties as assigned by manager.
-Follow all South Coast Winery Resort & Spa employee handbook policies.
-Exceptional attention to detail.
-Prior experience in customer service industry or equivalent preferred.
-Must be computer savvy.
-Great timeliness and attendance.
-Commitment to excellence and high standards.
-Ability to multi-task and stay calm under pressure.
-Excellent written and oral communication skills.
-Ability to push, pull, lift 40lbs.
-Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm.
-Strong organizational, problem solving and analytical skills.
-Ability to manage priorities and workflow.
-Ability to handle the stress of high customer demand in a hospitality environment.
-A team player.
-Available to work on weekend and holidays.
-Must be 21 years of age.
Send resumes to firstname.lastname@example.org
Front Desk Team Lead
-1-2 years of Front Desk Hotel Experience (required)
-6 months team lead or supervisory experience
-Flexible and open schedule (weekends and holiday availability is required)
-Must have excellent customer service skills
-Proactive and productive work ethic
-Excellent problem solving skills to ensure customer satisfaction
-Works well under pressure
-Exceptional timeliness and attendance record
-Team leader- able to work with diverse personalities
-Outstanding past employment referrals and references
FRONT DESK HOTEL AGENT – PART TIME
-1 year experience in customer service required
-6 months experience in hotel/resort environment preferred
-Must have excellent guest service skills
-Very timely and with good attendance record
-A team player – able to work closely with diverse personalities
-Proactive and productive
-Must be computer savvy and work within multiple software programs
-Able to multi-task and stay calm under pressure
-Excellent past employment referrals and references
Night Audit Relief/Guest Service Agent- Part Time
-6 months to 1 year hotel front desk experience (required)
-Ability to work third shift
-Required to stand for at least 8 hours
-Great customer service and problem solving skills
-Ability to multitask
-Proactive and productive work ethic with minimal supervision
-Excellent timeliness and reliability
-Flexible and open schedule (weekends and holidays required)
-Able to balance and audit hotel revenue reports
-Outstanding past employment referrals and references
A room attendant is responsible for the cleanliness and overall appearance of guest rooms
Vacuuming and sweeping carpets and floors.
- Mopping floors as needed.
- Dusting, brushing, polishing and vacuuming furniture.
- Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).
- Changing linen and making beds.
- Cleaning showers, tubs, sinks and bathroom items.
- Removing used guest amenities and trash.
- Replenishing guest amenities and supplies.
- Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.
- Checking for damaged linens.
- Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor.
- Maintaining storage rooms and stocking carts.
- Emptying linen from housekeeping cart into laundry cart.
- Recording room status on work assignment sheets.
- Providing information to guests about hotel services, facilities and other amenities.
- Providing information to guests about local attractions/services.
- Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill.
- Listening and responding to guests’ requests or complaints.
Weekends and Holidays are required.
Maintaining room attendant with items needed for each room- sheets,terry,water,wine,and other items
- Removes trash and dirty linen from all rooms in a timely manner
- Removing trash and dirty linens from room attendant carts.
- Sweeping walkways of debris and vacuums hallways
- Reporting maintenance problems or completing work repair orders.
- Deliver special request items such as cribs to guest rooms.
- Picking up trash from parking lot and garden areas.
-Any other duties assigned by Supervisor
- Weekends and Holidays required
Please send completed application or resume to email@example.com
-Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
-Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
-Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
-Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince
-cooking experience required with at least 2 years in a high volume kitchen.
-Food preparation experience
-Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely.
-May be exposed to various allergens and work environments, including temperature changes
-Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment
Please email applications to firstname.lastname@example.org
Part Time Busser
Assists in Food and Beverage services to guests in a friendly, efficient, and professional manner.
-Clears and resets tables as needed.
-Maintain a professional appearance and demeanor.
-Minimum 1 year previous experience in a fine dining restaurant preferred.
-Strong organizational skills; ability to manage priorities and workflow
-Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
For Vineyard Rose applications please email email@example.com
Part-time and On Call Massage Therapist
Due to expansion of the GrapeSeed Spa to 20 treatment rooms, the team is looking for massage therapists who possess the following skill set and customer service skills
-3 or more years of massage experience
-Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
-Effectively inform and educate our guests about specific wellness concerns
-Must hold valid and maintain a current State license
-Willingness to learn body treatments and specific skills
-Excellent customer service skills
-Ideally to have worked in a resort spa setting
-Team player and to contribute toward a quality work environment
-Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
For Spa Jobs please email: KSantarsieri@wineresort.com
Interested? You can apply with your resume, a completed application download the pdf.
There are two options for getting your resume or application to us:
By email: Kim Polk
Or by mail to:
South Coast Winery Resort and Spa.-Employment
3719 South Plaza Drive
Santa Ana, CA 92704
All applicants must pass a drug test and background check.
South Coast Winery Resort & Spa is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.