South Coast Winery - Employment Opportunities in Temecula

Employment

At South Coast Winery Resort & Spa, you'll find great opportunities with competitive salaries and benefits. Currently, we have the following openings at our luxury resort in the Temecula Valley wine country:


RESORT
 

PT Tour Guide
Job Purpose:  To educate individuals on the wine making process while still promoting the sale of products/services on property.

Duties:
The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
-    Performs other duties as assigned by manager
-    Performs all necessary tasks assigned in SCW Secret Shopper report to ensure a score of 80% or above
-    Follow all South Coast Winery Resort and Spa employee handbook policies
-    Setting tables for up to 20 guest that is up to SCW standards
-    Educating our guest in the art of wine making
-    Describing the pairing qualities of specific food’s with wine
-    Helping guest determine which Wine Club and/or wines would be good for them

Skills/Qualifications:
-    Prior experience in hospitality industry or equivalent preferred
-    Great timeliness and attendance
-    Commitment to excellence and high standards
-    Excellent oral communication skills
-    Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm
-    Acute attention to detail
-    Strong organizational, problem solving and analytical skills
-    Ability to manage priorities and workflow
-    Works well with minimal supervision
-    Excellent customer service skills
-    Ability to effectively communicate with people at all levels and from various backgrounds
-    Available to work on weekend and holidays
-    Bilingual a plus
-    Must possess the ability to guide large groups while maintaining their attention in a professional manner

Physical/Mental Requirements:
-    Stand for long periods of time
-    Wine Knowledge

Submit resume to ecohan@WineResort.com



Organic Vegetable Maintenance Gardener



Job Description: Maintain health, beauty and productivity of Carter Estate winery Resort vegetable gardens
-Work outdoors, with your hands in soil!
-Communicate with Vineyard Rose Management regularly
-Gardener’s duties depend on the season, as his/ her tasks would change accordingly
-He/She has to make sure that the soil is working with is of the right quality and in good condition
-Able to select the right seeds for the variety of vegetable to be grown which are ideal for the conditions and resort food strategies
-20 hours/weekly with potential to GROW
-Flexible hours
-Must know which fertilizer and ingredients to use in order the keep the plants healthy and provide nourishment
Job Requirements: Experience growing organic vegetables (farm or garden). Preference to experience in Southern California, and growing professionally (rather than hobby gardener)
-Comfort with integrated pest management
-Confident in soil building methods
-Excellent and prompt communication skills via phone & email
-Physically comfortable lifting, carrying, digging, planting




Submit resume to fnovinger@wineresort.com  

 

Front Desk Supervisor- Full Time
Job Requirements
-1-2 years of front office supervisory experience [required]
-2 years front office agent experience
-A service excellence and relationship management role model with strong leadership
including dealing with all guest service situations while continually ensuring guest
satisfaction about resort standards.
-Proven effective supervisory skills including cultivating a positive, high performance team.
able to motivate, mentor and performance manage including corrective action to ensure
continually high standards.
-Able to work under pressure and stressful situations while handling multiple tasks.
-Neat, professional and well groomed at all times.
-Work flexible shifts - days, evenings, weekend and holidays.
-Be able to stand for prolonged periods of time.
-Self motivated and have initiative - work with little supervision.
-Attentive to details and have excellent organizational skills.
-Excellent interpersonal skills with a positive attitude and be guest focused.
-Excellent command of the English language is essential, both written and verbal.

Skills/Qualifications:
-Ability to type 35+ wpm.  Must have required licenses,
certifications and technical training as designated by local
municipalities or state regulators.  

-Great timeliness and attendance.
-Commitment to excellence and high standards.
-Excellent written and oral communication skills.
-Demonstrate effective interpersonal skills, sound judgment, and decision making.
-Versatility, flexibility and willingness to work while constantly changing priorities.
-Acute attention to detail.
-Strong organizational, problem solving, follow up, and analytical skills.
-Ability to manage priorities and workflow.
-Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.
-Ability to effectively communicate with clear speech and
professionalism with people at all levels and from various backgrounds.

-Able to work the hours required, open flexibility. 
-Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.
Physical/Mental Requirements:
-Sitting for long periods of time in a confined area.  
-Limited walking and standing.
-Understand and respond to diverse populations.

Please send completed application or resume  to pattyramirez@wineresort.com


 

Reservations Agent

Job Description:Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, assuring guest understands all hotel policies particularly with regard to reservation cancellation and check-in/out time.

-Attends to PBX calls while forwarding to appropriate extensions and/or if internal hotel guest, records issues and handles or communicates appropriately.
-Answers guests questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety.
-Knowledgeable about every detail of the resort to include but not limited to villas, hotel suites, restaurant, spa, wines, tours, promotions, packages, and local area information. 
-Handles reservation bookings, cancellations, and modifications completely, accurately, and with enthusiasm.
-Anticipates guest's needs and expectations whenever possible and makes appropriate preparations to meet and exceed those needs and expectations.
-Asks to retrieve contact information for guests who are not able to connect with a particular department and then forwards that information.
-Documents and qualifies call types and losses with provided PMS Hotel System tools.
-Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed. 
-Communicates to immediate supervisor promptly any problems or unusual matters of significance.
-Maintains a clean and organized desk area.
-Attends all mandatory meetings.
-Maintains professional and friendly demeanor with guests and employees at all times.
-Completes all necessary paperwork; maintains files and records.
-Performs clerical duties as required including but not limited to filing, photocopying, faxing, reviewing invoices, and mailing. 
-Complete daily shift checklist to insure operational consistency.
-Performs other duties as assigned by manager.
Skills/Qualifications:
-High school diploma or general education degree (GED); at least (1) year related experience and/or training. 
-Ability to type 35+ wpm.  Must have required licenses, certifications and technical training as designated by local municipalities or state regulators.  
-Great timeliness and attendance.
-Commitment to excellence and high standards.
-Excellent written and oral communication skills.
-Demonstrate effective interpersonal skills, sound judgment, and decision making.
-Versatility, flexibility and willingness to work while constantly changing priorities.
-Acute attention to detail.
-Strong organizational, problem solving, follow up, and analytical skills.
-Ability to manage priorities and workflow.
-Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.

-Ability to effectively communicate with clear speech and professionalism with people at all levels and from various backgrounds.
-Able to work the hours required, open flexibility work any shift assigned, accept assigned regular and/or split days off, work weekend, holidays and coordinate vacations in accordance with company requirements and schedules. 
-Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.
Physical/Mental Requirements:
-Sitting for long periods of time in a confined area.  
-Limited walking and standing.
-Understand and respond to diverse populations.
Hours/Wage:Full Time (32hrs – 40hrs per week)
-Part Time (16hrs – 24hrs per week).
-Starting at $10.00 - hourly
Submit resume to Hbrinegar@wineresort.com

 

Bell Person-Part Time

-6 months previous hospitality experience 
- 1 year customer service experience
- Extensive standing, walking, reaching, stooping, bending and kneeling. 
- Must maintain a professional appearance and a cordial attitude towards all guests and staff. 
- Able to handle the stress of high customer demand in a hospitality environment. 
- Must be people oriented and able to work independently or with others as needed. 
- Must be able to easily and frequently change from one activity to another. 
- Must be able to attend to the needs and requests of people immediately. 
- Must have flexible schedule (weekend and holiday availability)

Please send completed application or resume  to pattyramirez@wineresort.com

 

 Night Audit Relief/Guest Service Agent- Part Time 


-6 months to 1 year hotel front desk experience (required) 
-Ability to work third shift 
-Required to stand for at least 8 hours 
-Great customer service and problem solving skills 
-Ability to multitask  
-Proactive and  productive work ethic with minimal supervision 
-Excellent timeliness and reliability 
-Flexible and open schedule (weekends and holidays required) 
-Able to balance and audit hotel revenue reports 
-Outstanding past employment referrals and references 

Please send completed application or resume  to pattyramirez@wineresort.com


Room Attendant


A room attendant is responsible for the cleanliness and overall appearance of guest rooms
Vacuuming and sweeping carpets and floors.
- Mopping floors as needed.
- Dusting, brushing, polishing and vacuuming furniture.
- Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).
- Changing linen and making beds.
- Cleaning showers, tubs, sinks and bathroom items.
- Removing used guest amenities and trash.
- Replenishing guest amenities and supplies.
- Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.
- Checking for damaged linens.
- Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor.
- Maintaining storage rooms and stocking carts.
- Emptying linen from housekeeping cart into laundry cart.
- Recording room status on work assignment sheets.
- Providing information to guests about hotel services, facilities and other amenities.
- Providing information to guests about local attractions/services.
- Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill.
- Listening and responding to guests’ requests or complaints.
Weekends and Holidays are required.

Houseman
Maintaining room attendant with items needed for each room;sheets,terry,water,wine,and other items
- Removes trash and dirty linen from all rooms in a timely manner
- Removing trash and dirty linens from room attendant carts.
- Sweeping walkways of debris and vacuums hallways
- Reporting maintenance problems or completing work repair orders.
- Deliver special request items such as cribs to guest rooms.
- Picking up trash from parking lot and garden areas.
Additional Responsibilities:
-Any other duties assigned by Supervisor
- Weekends and Holidays required
Please send completed application or resume  to jcort@wineresort.com

Maintenance Supervisor 

REPORTS TO: Maintenance Manager

PAY RATE: DOE  
Job Description: Under the direction of the Maintenance Manager or other appropriate administrative staff, the maintenance supervisor is responsible for coordinating and supervising maintenance technicians in the upkeep of buildings and equipment. Responsibilities include but are not limited to maintaining electrical, plumbing, mechanical, swimming pool, water heaters, and related systems. Perform the work of employees and other duties as required.
DUTIES AND RESPONSIBILITIES: 
- Schedule and direct a crew of maintenance technicians involved in craft specialties.
- Provide training, work direction and guidance while performing work in one or more of the skilled trades.
- Assist Maintenance Manager in scheduling work and determining needs for equipment and supplies. 
- Maintain preventative maintenance schedule program for equipment and buildings.
- Maintain inventory control program for all areas of the department.
- Perform other duties consistent with the position assigned as may be requested by the Maintenance Manager.
KNOWLEDGE AND ABILITIES:
- High school/trade school diploma required.  
- Previous supervisory experience preferred.
- Certified Pool Operator (CPO) certification.
HVAC Certified.
- Knowledge in maintenance supplies, equipment, materials, and methods used in maintenance trade.
- Ability to make major repairs to buildings and equipment.
- Ability to understand verbal and written instructions.
- Ability to perform various clean-up and maintenance tasks as required.
- Thorough knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance in using equipment to complete assigned tasks.
Please send a completed application or resume to jlimon@wineresort.com

Restaurant 

 Line Cook 

-Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to

-Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines

-Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions

-Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince

-cooking experience required with at least 2 years in a high volume kitchen.

-Food preparation experience


Work environment: 

-Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely.

-May be exposed to various allergens and work environments, including temperature changes

-Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment

Please email applications to mterry@wineresort.com 

 

Tasting Room

Director of Retail Operations and Wine Tasting

Description: The Director of Retail Operations and Wine Tasting will work with all management staff and the marketing and operational departments to develop and produce the most outstanding and seamless entertainment and resort experience in the world. S/he will be responsible for the overall operating performance, guest satisfaction, and financial results for the Gift Shop and Tasting Rooms. This includes planning, organizing, directing and coordinating the operations of all activities associated with these areas in accordance with South Coast Winery Resort & Spa Service Standards and corporate budgetary and profit guidelines. 

- Work with Executive Committee members to develop annual goals and operational objectives. 

- As an Executive Committee member you will work with all resort department managers  to help support, establish goals and objectives that coordinate with the overall resort wide goals and objectives 

- Coordinate the operations and activities of the Gift Shop and Tasting Rooms activities to ensure synergy not only within these two departments but within the resort to reach financial performance and guest satisfaction objectives 

- Evaluate changes in guest needs, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns. 

- Develop annual operating budgets with the involvement of the General Manager, Controller, and Sales and Marketing Director.

- Monitor and maintain financial performance of stated departments within approved budgetary guidelines. 

- Responsible for the profit performance of stated departments. 

- Because you are an executive committee member, you are responsible for overall resort guest satisfaction, and assisting the General Manager in setting goals to achieve specific objectives. 

- Because you are an executive committee member, you are responsible for assisting the General Manager with the overall resolution of internal and external guest problems or complaints. 

- Develop annual capital expenditure plans for stated departments. 

- Work closely with all department managers as well as the General Manager and the Controller to achieve all support services and related goals. 

- Demonstrate and promote teamwork among all management and staff 

- Promote and ensure a clean and safe work environment. 

- Assist in the coordination of all resort emergency evacuation activities.

- Ensure adherence to New Hire Training Program and ongoing Carter Hospitality Star Service Training in accordance with resort standards. 

- Interview, train, praise, coach, counsel, and discipline according to South Coast Winery Resort & Spa standards. 

- Notify the General Manager promptly and fully of all appropriate problems or unusual matters of significance. 

- Promotes and applies teamwork skills at all times. 

- Attend all appropriate meetings – stated Department staff meetings, Department Head Marketing Meeting and the Executive Committee meeting. 

- Execute emergency procedures in accordance with resort standards. 

- Comply with all safety regulations and procedures. 

- Comply with all resort policies, standards, and rules. 

- Remain current on all resort information and changes. 

- Other duties as assigned 

Qualifications: 

- Minimum of 2 years of direct sales experience in wine industry.

- Tasting Room and Gift Shop experience. Proven track record of leadership, management and sales growth.

- Bachelor’s Degree in Business

- Budgeting & Financial Acumen required

- Creative, flexible, and innovative team player with a positive attitude and professional demeanor and appearance.

- Excellent customer service in addition to written and oral communication skills

- Sales driven, result driven, be able to take sales pressure.

- Proficiency using Microsoft Office and Wine Ware Software.

- Wine Club Management experience is a great plus.

- Accounting background is a great plus. 

Submit resume to fnovinger@wineresort.com    

 

FT/PT Cashier

Job Description: 

Provides prompt, courteous and efficient handling of all guests who are interested in purchasing wine and merchandise at South Coast Winery.   

Duties:

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. 

-Performs other duties as assigned by manager.

-Performs all necessary tasks assigned in SCW Secret Shopper report to ensure a score of 80% or above.   

-Follow all South Coast Winery Resort and Spa employee handbook policies.

-Able to greet all guests and make them feel welcome while also maintaining a professional environment.

-Able to cashier, and effectively be able to ring up merchandise and wines for guests.

-Being educated about the wines and the Wine Club well enough to be able to sell them both efficiently.

-Possessing the ability to keep register area clear of all debris, as well as stocking of wines and materials needed for daily operations.

Skills/Qualifications:

-Prior experience in hospitality industry or equivalent preferred.

-Prior experience with handling money and POS systems. 

-Great timeliness and attendance.

-Commitment to excellence and high standards.

-Excellent oral communication skills.

-Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm.

-Acute attention to detail.

-Strong organizational, problem solving and analytical skills.

-Ability to manage priorities and workflow.

-Works well with minimal supervision. 

-Excellent customer service skills.

-Ability to effectively communicate with people at all levels and from various backgrounds.

-Available to work on weekend and holidays.

-Bilingual a plus 

Physical/Mental Requirements:

-Stand for long periods of time.

-Wine Knowledge.

-Handling of money.

-Use of POS system.

Send your Resume/Application to mbowman@wineresort.com

 

SPA

 

On Call Massage Therapist 


Due to expansion of the GrapeSeed Spa to 20 treatment rooms, the team is looking for massage therapists who possess the following skill set and customer service skills
-3 or more years of massage experience

-Must be available Saturday and Sunday.

-Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
-Effectively inform and educate our guests about specific wellness concerns
-Must hold valid and maintain a current State license
-Willingness to learn body treatments and specific skills
-Excellent customer service skills
-Ideally to have worked in a resort spa setting
-Team player and to contribute toward a quality work environment
-Demonstrates a high level of professionalism in dealing with confidential and sensitive issues

For Spa Jobs please email:
mdimond@wineresort.com


Interested? You can apply with your resume, a completed application download the pdf.

There are two options for getting your resume or application to us:
By email: Kim Polk 

Or by mail to:
South Coast Winery Resort and Spa.-Employment

3719 South Plaza Drive
Santa Ana, CA 92704

All applicants must pass a drug test and background check.

South Coast Winery Resort & Spa is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

 

Director of Spa Operations at GrapeSeed Spa 

 

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 


CANDIDATE PROFILE 


Education and Experience 


- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

OR

- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.


CORE WORK ACTIVITIES 


Managing Spa Operations and Budgets 

- Selects vendors for spa retail operations and managing contract agreements.

- Oversees retail product research, product selection and purchasing, product display.

- Manages supply inventories and purchasing control, including uniforms.

- Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.

- Maintains cleanliness of spa and related areas and equipment.


Managing Spa Sales and Marketing Strategy 

- Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

- Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

- Ensures spa services are included in all property-related marketing and advertising.

- Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy 

- Monitors and Manages the payroll function.

- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

- Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.


Ensuring and Delivering Exceptional Customer Service 

- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

- Empowers employees to provide excellent customer service.

- Strives to improve service performance.


Conducting Human Resources Activities 

- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.

- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

- Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

- Administers the performance appraisal process for direct report managers.

- Develops business goals and creates appropriate development plans.

- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

- Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.

- Celebrates successes and publicly recognizes the contributions of team members

 

Please send completed application or resume to emorales@wineresort.com.

 

SALES & CATERING

Sales & Catering Manger Position

DUTIES:

- Sales of rooms, meeting rooms and food & beverage from initial call through contract.

- Qualifying accounts, telemarketing, direct sales calls, corporate events, public relations activities, on-site tours, contract negotiations, etc.

-Responsible for both the SMERF and Corporate market segment.

- Potential to work 6 days per week.

- Also will be responsible to work a Manager on Duty monthly rotation.

- Must be available to work your schedule to meet customer needs and support team as needed as well as cover office hours, sales calls and other expectations.

QUALIFICATIONS:

- A minimum of 3 years of direct sales experience in a similar business.

- Direct hotel sales experience given preference.

- Expect to position to drive $1.5 to 2 million in sales.

Proven sales results. (This is not an entry level position)

-College degree. (Will accept 4 years of additional direct hotel sales experience in lieu of degree)

Ability to communicate professionally both in written skills, verbal communication and public speaking.

- Advanced computer skills.

- Must be detail oriented and be able to multi task.

- Microsoft Office, SMS, Delphi and Meeting Matrix preferred.

- Must meet our professional attire requirements.

- Must have the ability to work in a fast paced environment.

- Must be able to work weekends as needed.

- Must have a reliable form of transportation.

Please attach resume and references. 

Please send completed application or resume to pmanansala@wineresort.com.