South Coast Winery Resort & Spa
Wine Club FAQ’s
How much does it cost to join South Coast Winery’s Wine Club?
There is no fee to join our wine club. If you are a member of the Mixed, Reds, Whites or Sweets Club then the only charges you will incur is at the time of a new club release. In the case of these four clubs, billing occurs four times a year (quarterly), February, May, August, and November. If you are a member of the Posse Club, then your billings will occur every other month, in the months of January, March, May, July, September and November. Sparkling Club billing occurs in February, April, June, August, October and December.
How will I know when I have been charged?
We will bill the credit card we have on file for your account up to two weeks prior to the first day of the month the wine selections are to be released. For example, if the new collection is due to be released on February 1st then we will bill your credit card between January 15th and the 31st.
What if I do not like the wine(s) selected for me?
Our Winemakers attempt to hand select a variety of wines that will have an appeal to most members. The charges made to your account reflect the price of the wines, minus a 25% discount, chosen for each quarterly collection. Due to inventory and varied wine prices, we are unable to substitute bottles. May we suggest that you at least give the Winemaker’s selections a try? You may be pleasantly surprised!
Can my wine club benefits be extended to someone else?
Club benefits are exclusive to the person(s) named on the account. However, tasting benefits are available for up to four people including the member(s) who must be present at the time of the tasting.
Can I send someone in to pick up wine or gifts for me?
Yes, however all purchases should be made prior to their arrival for pickup. We can either charge the credit card on file or you may use an alternative card when placing the order. Please notify us of the date and name of the person(s) picking up your order.
How can I make changes to my wine club account?
If you need to update your account with new information such as, new address, new phone number(s), new credit card number or expiration date, club subscription, ship or will call, you may contact us by phone 866-994-6379, by mail, by emailing the wine club at wineclub@wineresort.com, or by filling out a wine club member information change form the next time you stop by.
What happens if my wine club shipment is sent back to the winery?
UPS will make three delivery attempts before returning the wine to us. If you are unable to make your own arrangements to pickup your wines at the UPS depot, prior to the package being returned to the winery, we will try to contact you to make arrangements for reshipping your wines. We suggest that you provide us with an address that will assure you get the delivery such as a place of business. Additional shipping charges will occur. You may also arrange to pickup your wines here at the winery. Please let us know how you would like to proceed.
What happens if one or more of my bottles in my shipment arrives broken or is leaking?
UPS usually catches any broken contents before it is sent to the receiver, however, if you do receive broken or leaking bottles in your shipment, please notify us and we will assist you accordingly.
If I chose to be on “will call,” how will I know that my wines are available for pickup at the winery?
Our will call members will receive an email and postcard in the mail letting them know that their wine is available for pickup. Remember, we’ve made arrangements for your wines to be picked up at both the resort’s location in Temecula and our South Coast Winery Restaurant in Orange County – whichever is more convenient for you. Best of all, the hours are extended for your enjoyment.
What do I do if I can’t make it in to pickup my current club collection?
No worries! We’ll hold your wine for you to be picked up at either our resort’s location in Temecula or our South Coast Winery Restaurant in Orange County for a full 45 days after the bill date for your selection. If you are unable to pick up your wines within this time timeframe, we’ll conveniently sent them to you and apply any shipping costs to the credit card account we have on file for you. Don’t want to wait 45 days? Just give us a call and for a nominal shipping fee, we will be happy to send your wines to you. If no one 21 years of age or older is at home during the day to sign for the package (required), we recommend that you provide us with an alternative delivery address such as your place of employment.
If I can’t make it to the winery, can I have someone else pick up my wine for me?
Yes, absolutely! Just be sure to give us a call with the name of the person picking up, prior to their arrival, so that we can make notes on your account.
How long will the winery hold my wines at will call for me?
Ideally, we ask that you pickup your quarterly collection within 30 days after you have been notified of availability. Unfortunately, we are unable to hold the quarterly wine collections longer than the current quarter (3 months). Picking up your quarterly collections in a timely manner will assure that the three different varietals selected by our Winemakers will be available to you. Any wines uncollected after three months of the release date cannot be guaranteed to be in stock and will be subject to substitution.
Can I put my membership on hold?
We understand that things come up and that you may need to temporarily suspend your membership. We can place your account on hold for up to twelve months. Your account will then automatically be reactivated on the date of your choosing. Keep in mind, that your wine club benefits will be suspended as well.
How long does my wine club membership last?
Your wine club membership lasts for as long as you wish it to continue. There is no annual fee and your only obligation is to purchase just two quarterly collections. You may stop your membership anytime after that.
What benefits do I receive as a wine club member?
There are many great things that we offer to our wine club members, you benefits include:
- 35% case discount when you purchase wines in your quarterly collection
- 20% Discount on 1-11 bottles
- 25% Discount on 12 or more bottles
- 15% on retail merchandise in the gift shop
- 15% Discount on our luxury Villas Monday-Thursday; 10% Discount on Weekends
- 10% Discount at the Vineyard Rose Restaurant for up to 4 people.
- 10% Discount at the South Coast Winery Restaurant in Orange County for up to 4 people.
- 10% off Spa services Monday through Thursday at the GrapeSeed Spa; 20% on Wednesdays only.
- Special Wine Club only events
How can I cancel my wine club membership?
Although, we are always sad to lose our valued members, there are several different ways to cancel your membership.
- You may send a letter to: South Coast Winery Resort & Spa
Attn: Wine Club
34843 Rancho California Rd. Temecula, CA 92591
- Send us an email at: wineclub@wineresort.com
- Fax a letter to: (951)587-8410
- Give us a call at: (951) 587-9463 ext. #7210 or toll free at 866-994-6379
- Complete a wine club member information change form the next time you visit us at the Resort
In an effort to improve customer service, we do like to keep track of the reasons why memberships are cancelled. So, when possible, please provide us with your reason(s) for canceling your membership.
